{"id":6160,"date":"2023-09-18T10:39:26","date_gmt":"2023-09-18T08:39:26","guid":{"rendered":"https:\/\/fr8.nl\/vacatures\/supervisor-customer-service\/"},"modified":"2025-11-07T15:24:23","modified_gmt":"2025-11-07T15:24:23","slug":"supervisor-customer-service","status":"publish","type":"yy_job","link":"https:\/\/fr8.nl\/en\/vacancies\/supervisor-customer-service\/","title":{"rendered":"Supervisor Customer Service"},"content":{"rendered":"
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Supervisor Customer Service<\/h2>\n\n

Bedrijfsprofiel<\/h3>\n

About time:matters Netherlands B.V.
\nWe at time:matters are the Experts for High Performance and global Special Speed Logistics and we love what we do! We transport urgently needed spare parts, life-saving stem cells and important documents by air, rail and road quickly and reliably from A to B – if required also personally accompanied by an airmates On Board Courier. For our customers, our more than 330 employees worldwide implement tailor-made logistics solutions and make the seemingly impossible possible. Would you like to contribute to the success of time:matters with your unique personality?<\/p>\n


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Functieprofiel:<\/h3>\n

Tasks
\nThe Customer Service Supervisor is responsible for:<\/p>\n

Functional management of a customer service team
\nSteer trainings and organize feedback sessions with employees
\nResponsibility for personnel planning, personal control and for ensuring an efficient and flexible organization
\nAnalyze the operational level of the customer service and initiate and formulate improvements
\nEnsuring smooth operational processes in customer service, as well as customer satisfaction and the “Passion for Service” mission statement
\nSetup of a cross-functional cooperation with sales and operations in order to improve the operational efforts
\nFirst contact person for external customers, customer service organizations in the group and for internal interfaces
\nSafeguard and guide cost efficiency on all levels.<\/p>\n

Requirements
\nYou match our need, if you have:<\/p>\n

Successfully completed studies in the field of business administration or relevant professional experience in logistics
\nMin. 5 years of experience in airfreight field required
\nNatural leadership abilities, eagerness to learn and willingness for personal development
\nHave an outstanding customer and service orientation and manage to inspire our customers with your “Yes We Can” attitude even in critical situations
\nHigh degree of initiative, commitment and assertiveness as well as empathy and a pronounced ability to solve conflicts
\nYou are a maker and love to develop creative solutions
\nVery good analytical and abstraction skills as well as a quick understanding and comprehension of operative processes
\nFluent in English, written and spoken.<\/p>\n

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Ge\u00efnteresseerd?<\/h3>\n

Solliciteer Direct<\/a><\/p>\n\n\t

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Heb je\u00a0vragen?<\/p>\n\t\t\t<\/span>\n<\/h2>\n

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