Operations Manager
Functieprofiel:
You’ll lead a talented team of team leads, planners, supervisors, and technicians, oversee Ground Support Equipment (GSE) service delivery, and drive performance with a hands-on, proactive approach. From maintenance workflows and asset management to stakeholder collaboration and customer satisfaction—this is your runway to lead, elevate, and innovate.
If you're passionate about leading people, optimising operations, and building strong service cultures—this is your chance to make a lasting impact at one of Europe’s busiest airports.
A snapshot of what you’ll be doing:
Daily operations & continuity;
• Oversee day-to-day activities, ensuring operational stability, resource efficiency, and fast issue resolution
• Lead daily unit check-ins and facilitate weekly operational meetings across departments
• Align teams around customer and operational goals while bringing clarity and calm to the workday
• Ensure newly acquired assets are integrated into operations efficiently and support the transition from fossil to electric GSE
• Monitor and manage non-rented equipment and promote smart asset utilisation
Maintenance & equipment readiness;
• Improve maintenance performance by ensuring compliance with internal protocols and technical standards
• Guarantee high availability and reliability of equipment through effective planning and maintenance practices
• Manage the availability of spare parts economically
• Eliminate unnecessary waste and promote a sustainable approach to asset lifecycle management
Team leadership & culture;
• Act as the main point of contact for Unit Team Leads (8), planners (3), and supervisors (2)—providing support, structure, and motivation
• Build strong team morale through clear direction, empowerment, and recognition
• Champion TCR’s core values in everyday leadership and team engagement
• Drive a culture where employees feel valued, heard, and committed to shared success
Stakeholder collaboration & customer focus;
• Collaborate with suppliers, airport authorities, and internal teams to ensure seamless coordination
• Attend or lead scheduled customer meetings alongside account managers
• Prevent escalations by ensuring service delivery meets or exceeds expectations, and inform customers proactively
• Maintain strong, trust-based relationships with all customers and operational partners
Safety leadership;
• Foster a robust safety culture, embedding it into daily habits and routines
• Ensure full compliance with all health, safety, and environmental regulations
• Encourage shared responsibility for workplace safety across the entire team
We are looking for an individual who:
We’re looking for a capable and confident leader who thrives in operational environments and brings out the best in their teams.
You’ll be a great fit if you:
• Have a solid leadership experience in operations—preferably in technical, maintenance, or aviation settings, always focused on customer needs
• Bring a strong technical background in workshop, fleet, or equipment operations
• Are familiar with ERP systems (e.g. SAP, Oracle)
• Demonstrates excellent people management skills and a hands-on leadership style
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