Customer Service Medewerker / GSA


Functieprofiel:

Customer Service Agent (full-time)


Major Tasks:

• Reservations & Confirmations 
• Pro-active in telephone sales & business acquisition
• Timely quotation on ad-hoc requests
• Track & Trace activities & follow up
• Handle all telephone enquiries regarding loading details, capacities, special handling and transit requirements and ensure that any irregularities are managed efficiently and unsolved issues are followed up and monitored
• Maintaining AWB distribution & monitor AWB Stock Control
• Flight capacity control & remaining capacity is actively sold
• Handling & Reporting of irregularities & follow up
• Handling CCA´S request
• Handling CSR Reports & CASS queries
• Handling, maintaining Monthly / Weekly Pre-Bookings & Allotments

Education, experience & qualifications:

• Commercial apprenticeship or education, preferably logistics related
• Work experience in an international logistics company /airline of at least 2 years
• Excellent Customer Service & Organizational Skills
• Good knowledge of the English language, verbal and written
• Understanding of weights, measures, arithmetic skills
• Basic knowledge of customs rules and regulations, special handling of restricted items and commonly practised safety procedures and guidelines
• Basic working knowledge of PC software programs MS – Excel – Word – Outlook – Cargo   Reservation System 
• Decisive and self starting attitude with energy and motivation to be effective in a very demanding environment.
• Flexibility
• Customer service oriented
• Teamwork and co-operation
• Strong negotiation skills
• Ability to perform under pressure

Offer:
A challenging position with plenty of room for initiatives and personal development.
Market conform salary package and very good atmosphere.


Geïnteresseerd?

Solliciteer Direct

Heb je vragen?

Inside Sales Executive

Schiphol-Rijk

Noatum Logistics Netherlands BV is seeking an enthusiastic and driven Inside Sales Executive who truly understands the importance of building strong and lasting relationships in the commercial world. As part of the commercial team, you will play a key role in driving the business’s growth objectives while ensuring that our customers always feel valued and supported.
We are looking for an outgoing, approachable, and confident individual who thrives on engaging in meaningful conversations and delivering on promises. You will demonstrate a strong understanding of the sales process, including effective cold-calling techniques and the ability to identify and target the right prospects. Reporting directly to the Sales Manager, you will help strengthen customer trust and loyalty, ensuring needs are met with professionalism and care.
Your ability to work in a fast-paced environment will be crucial as you strive to acquire new customers, grow revenue for the company, and ensure all sales orders meet both client expectations and company standards.

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