Customer Service Medewerker / GSA


Customer Service Agent (full-time)

Major Tasks:

• Reservations & Confirmations 
• Pro-active in telephone sales & business acquisition
• Timely quotation on ad-hoc requests
• Track & Trace activities & follow up
• Handle all telephone enquiries regarding loading details, capacities, special handling and transit requirements and ensure that any irregularities are managed efficiently and unsolved issues are followed up and monitored
• Maintaining AWB distribution & monitor AWB Stock Control
• Flight capacity control & remaining capacity is actively sold
• Handling & Reporting of irregularities & follow up
• Handling CCA´S request
• Handling CSR Reports & CASS queries
• Handling, maintaining Monthly / Weekly Pre-Bookings & Allotments

Education, experience & qualifications:

• Commercial apprenticeship or education, preferably logistics related
• Work experience in an international logistics company /airline of at least 2 years
• Excellent Customer Service & Organizational Skills
• Good knowledge of the English language, verbal and written
• Understanding of weights, measures, arithmetic skills
• Basic knowledge of customs rules and regulations, special handling of restricted items and commonly practised safety procedures and guidelines
• Basic working knowledge of PC software programs MS – Excel – Word – Outlook – Cargo   Reservation System 
• Decisive and self starting attitude with energy and motivation to be effective in a very demanding environment.
• Flexibility
• Customer service oriented
• Teamwork and co-operation
• Strong negotiation skills
• Ability to perform under pressure

A challenging position with plenty of room for initiatives and personal development.
Market conform salary package and very good atmosphere.


Solliciteer Direct

Heb je vragen?

Supervisor Customer Service


At time:matters you can prove that you are quick and have organizational talent in working on customized solutions for exciting logistical challenges! Do you have experience in Customer Service and airfreight field? Would you like to be responsible for functional management of a customer service team?

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