Supervisor Customer Service

Bedrijfsprofiel

About time:matters Netherlands B.V.
We at time:matters are the Experts for High Performance and global Special Speed Logistics and we love what we do! We transport urgently needed spare parts, life-saving stem cells and important documents by air, rail and road quickly and reliably from A to B - if required also personally accompanied by an airmates On Board Courier. For our customers, our more than 330 employees worldwide implement tailor-made logistics solutions and make the seemingly impossible possible. Would you like to contribute to the success of time:matters with your unique personality?

Functieprofiel:

Tasks
The Customer Service Supervisor is responsible for:

Functional management of a customer service team
Steer trainings and organize feedback sessions with employees
Responsibility for personnel planning, personal control and for ensuring an efficient and flexible organization
Analyze the operational level of the customer service and initiate and formulate improvements
Ensuring smooth operational processes in customer service, as well as customer satisfaction and the "Passion for Service" mission statement
Setup of a cross-functional cooperation with sales and operations in order to improve the operational efforts
First contact person for external customers, customer service organizations in the group and for internal interfaces
Safeguard and guide cost efficiency on all levels.

Requirements
You match our need, if you have:

Successfully completed studies in the field of business administration or relevant professional experience in logistics
Min. 5 years of experience in airfreight field required
Natural leadership abilities, eagerness to learn and willingness for personal development
Have an outstanding customer and service orientation and manage to inspire our customers with your "Yes We Can" attitude even in critical situations
High degree of initiative, commitment and assertiveness as well as empathy and a pronounced ability to solve conflicts
You are a maker and love to develop creative solutions
Very good analytical and abstraction skills as well as a quick understanding and comprehension of operative processes
Fluent in English, written and spoken.

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